50 lessons = 50 Audios + 50 Videos + 50 Materials Packages including flash-cards This course is available for Instant Download Bonus: Full online access is also included to access any lesson any time from any device.
What is Emotional Intelligence and how does it relate to your communication skills? Everybody knows what IQ is, but fewer people know what EQ (emotional intelligence) is, and how EQ relates to your success in life. Since EQ is every
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Ten Ideas for Dealing with Difficult People When I prepare for onsite communication training, I do research to make certain my own ideas remain fresh and have stood the test of time–and to see what new solutions/scripts/techniques I might want to include
Who is the sniper in your office? Say it isn’t YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s expense.
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness, DARKNESS
Discussing Politics: The conversation doesn’t have to be ugly, even when the topic is In this series, Dan covers the 9 principles that will help you communicate with kindness, mindfulness, confidence, and compassion. And you’ll look like a superhero doing
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
Customer Service: A preemptive soft blow can soften the harder one to come If you’re in customer service, you know that there are some messages you have to regularly deliver that are probably going to upset people. Part of professional
The Hamburger: “When you___, I feel___, because___.” There are times when another person says or does something that is so outrageous that our natural reaction is to abruptly and rudely leave the room and maybe tell them off on our