50 lessons = 50 Audios + 50 Videos + 50 Materials Packages including flash-cards This course is available for Instant Download Bonus: Full online access is also included to access any lesson any time from any device.
When you need to convey confidence and power–you need your POWER TONE. Ever notice how when some people speak, others listen–and when others speak, no one seems to listen? Ever notice that some people command positive attention when they speak–while
Who is the sniper in your office? Say it isn’t YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s expense.
Criticize positively? YES YOU CAN! When it comes to professional communication skills, most people have trouble with the whole, “constructive criticism” thing. If you want to be a truly polished, savvy communicator at work, this is one communication skill
Quick Tip: Don’t start a business conversation by inviting a “No.” Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
As a child, were you hurt by any of these harmful danger phrases? And are you carrying on the grand tradition of hurtful speech–when speaking to your own children? Don’t underestimate your words and actions on your children. Mocking, laughing,
Discussing Politics: The conversation doesn’t have to be ugly, even when the topic is In this series, Dan covers the 9 principles that will help you communicate with kindness, mindfulness, confidence, and compassion. And you’ll look like a superhero doing
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...
Image matters: Your body language can reinforce or undermine who you say you are As a communication trainer and keynote speaker, I can tell you that image matters almost as much as words. What you say speaks volumes about who