What is the most common starter phrase people use as a reaction to being interrupted, when they wish to regain control of the conversation? If you thought “Excuse me,” or “I’m sorry,” you’re exactly right. Most people start their response
Here’s your professional communication skills training tip for the day: The next time you’re about to say “I’d suggest…” instead, say simply “I suggest.” Saying, “I’d suggest…” implies that if you were confident enough in your idea or yourself, your
Empowerment can be learned and supplemented and built upon over the years. It is not a given. In this video Dan gives you a short reminder–that you can’t justify what you say to another with “Well she started it!” When
When dealing with passive-aggressive behavior, one of the keys is to call people on their behavior and make them accountable. A simple way to do that is to use what is called a spotlight question–a spotlight question always begins with the lead-in
We are now offering a new Language of diversity workshop! This on-site workshop delivers measurable, immediate results. Workshop participants take a quiz at the beginning of the workshop and then again at the end of the workshop; all participants will
The following is a Communication with Children article about speaking with kindness. The book from which this section is taken was written by Dr. Laura Markham and is entitled Peaceful Parent, Happy Siblings: How to Stop the Fighting and Raise Friends for Life.
Today’s effective professional communication training tip from communication keynote speaker Dan O’Connor: DANGER PHRASE: “A BETTER IDEA…” If you find yourself about to say something such as, “I have a better idea,” or, “I think that’s a better idea…” instead, write those
Communication Skills Training: Constructive Confrontation–It’s inevitable; we all need an effective communication strategy for calling someone on his/her behavior at one time or another. If we’re not careful, most times the “confrontation” only makes matters worse. If for whatever reason
The most popular onsite course I’m asked to deliver is Communication Training: Difficult People–Confronting the Office Gossip. The reason is that most people have had the unfortunate experience of hearing that someone has been gossiping about them or revealing information about them.
Communication Skills Training Course: Stressed out over all the political arguing? Just say NO! I’d like to discuss an often-overlooked communication principal, using the current American presidential debates as illustration. A major problem with the American presidential candidate debates is