Image matters: Your body language can reinforce or undermine who you say you are As a communication trainer and keynote speaker, I can tell you that image matters almost as much as words. What you say speaks volumes about
A SCRIPT FOR CONSISTENTLY HANDLING THE PHONE LIKE A PRO If you answer the phone at work, or train people who do, this script's for you. . . . Consistency is the name of the game here. In
Customer Service: A preemptive soft blow can soften the harder one to come If you’re in customer service, you know that there are some messages you have to regularly deliver that are probably going to upset people. Part of
How to conclude a business conversation so you'll be remembered positively Do you end your business conversation the same way you might end a personal conversation--namely "Have nice day," or "Make it a good day," or "See you soon"?
Writing Skills (including email) and Speaking Skills for Issuing Directives Do you know where to place the subject for maximum effect? When issuing directives either verbally or in writing, you need to be aware of techniques that increase
If you’re polishing your effective communication skills, learning how to get honest feedback will most likely be part of your communication training. This professional communication skill is easy to develop simply by learning just one two-step communication technique. In many of my
What drives YOU? Everyone has a driving compulsion; but not everyone knows what it is. Once you know it, you can harness it. A compulsion can be a positive or a negative thing; make sure yours becomes positive!
Teachers don't compete with one another; they learn from one another. Recently, Wayne Dyer passed on, and in his memory, I'd like to share 15 of his lessons--and some day we'll go over these in depth. This is truly masterful