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There is a parallel between hiring an employee and choosing which political candidate to support. Blog by Jean M. Davies Schmith In both cases, the answer should quickly appear before you–after asking just a few questions. It is axiomatic in
American Communication: Tips for non-native English speakers who struggle dealing with Americans So–you are in customer service–or you are a business person from Brazil–and you are doing business with Americans. Do you know the cultural differences? Do you know what
Today’s political tough guy: Who he is and what that means and “see ya’ see ya’ wouldn’t wanna be ya'” If I’ve heard “he’s a tough guy” once this week–on cable and network political news–I’ve heard it a hundred times,
Understanding leads to love. Really? It has been said (I think by Wayne Dyer–but don’t quote me–) that if you really truly understood a person–where that person comes from, what makes that person who he/she is–you would love that person.
Do you encourage the listener’s self-talk by the WAY you present your message? For one reason or another, you are about to initiate a difficult conversation– Should you just jump right in? Perhaps before you begin, you should consider that
Ditch the noise and you’ll INSTANTLY feel relieved, less stressful and more joyful Morning Do you start the day with a feeling of uneasiness, angst, almost depression? If so, let me ask you how you start your day. At what
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to
This is a Free Complete Online Communication Skills Training Course Lesson brought to you by Dan O’Connor Training. In today’s tactical effective communication skills training lesson, you’ll receive an audio, video, and even an