Understanding leads to love. Really? It has been said (I think by Wayne Dyer–but don’t quote me–) that if you really truly understood a person–where that person comes from, what makes that person who he/she is–you would love that person.
Effective communication means being prepared Business conversation scripts are the preparation you need for effective business communication, especially if you are a manager or supervisor who frequently brings people into their office for evaluation of any sort. These scripts are
The American Business Culture is unique, of course–but in what way? Following is an article written by Forbes Staff Writer Sean Kilachand about the American business culture. Because I teach about communicating with Americans, I was intrigued when I discovered
Is confronting and fighting the same as “brave”? In American culture, people who confront and fight are frequently seen as heroic. Take the iconic Dirty Harry–the cop who always confronts and beats up the bad guys. We clap and cheer
Do you encourage the listener’s self-talk by the WAY you present your message? For one reason or another, you are about to initiate a difficult conversation– Should you just jump right in? Perhaps before you begin, you should consider that
Ditch the noise and you’ll INSTANTLY feel relieved, less stressful and more joyful Morning Do you start the day with a feeling of uneasiness, angst, almost depression? If so, let me ask you how you start your day. At what
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to
Difficult people are everywhere–at work and at home We cannot rid the world of difficult people, so to handle difficult people, we have to concentrate on ourselves. What does this mean? We have to develop a personal compass that defines
This is a Free Complete Online Communication Skills Training Course Lesson brought to you by Dan O’Connor Training. In todays tactical effective communication skills training lesson, you’ll get an audio, video, and even an