Are you trying to improve your listening skills, or do you know someone who is? Body language is key.
Body language, of course, is key in ALL communication. With this one simple body language tactic, you can instantly transform into an engaged, active listener (the most important communication skill of all). Just remember O-N-E.
O-Open posture–maintain open posture when you are listening to someone–shoulders back and arms uncrossed.
N-Nod your head every now and then. A good nod every ten seconds will do; if you are constantly nodding it sends the wrong message.
E-Eye contact is good; too much eye contact is bad. Remember to glance away every 10 seconds or so, or you will start to creep out the listener. And don’t open your eyes too wide–this is a sign of psychosis. Make enough eye contact that the listener can see you are connected to and engaged with him/her.
Effective listening skills are part of any good professional effective communication training, and everyone can take a moment to practice this O-N-E listening technique. Furthermore, it’s something you can easily incorporate into an employee training program, so that your entire staff can become listening experts. You’ll be happy you did, and so will your employees!
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Do you want to learn more about communication training that can help you become a more powerful, assertive, direct communicator? Communication that can change your life? Go to Dan’s store and check out his audios and videos, along with his 50-lesson comprehensive communication training course.
Does your office need a communication trainer–a world-renowned expert trainer in customer service– who can help you create a healthy, safe office environment? Would you like training in handling negativity; teams and leadership; and creating a respectful, professional work-place? Then go to http://www.danoconnortraining.com/ and request a quote from Dan and his team.