We are now offering a new Language of diversity workshop! This on-site workshop delivers measurable, immediate results. Workshop participants take a quiz at the beginning of the workshop and then again at the end of the workshop; all participants will
The following is a Communication with Children article about speaking with kindness. The book from which this section is taken was written by Dr. Laura Markham and is entitled Peaceful Parent, Happy Siblings: How to Stop the Fighting and Raise Friends for Life.
Today’s effective professional communication training tip from communication keynote speaker Dan O’Connor: DANGER PHRASE: “A BETTER IDEA…” If you find yourself about to say something such as, “I have a better idea,” or, “I think that’s a better idea…” instead, write those
Communication Skills Training: Constructive Confrontation–It’s inevitable; we all need an effective communication strategy for calling someone on his/her behavior at one time or another. If we’re not careful, most times the “confrontation” only makes matters worse. If for whatever reason
The most popular onsite course I’m asked to deliver is Communication Training: Difficult People–Confronting the Office Gossip. The reason is that most people have had the unfortunate experience of hearing that someone has been gossiping about them or revealing information about them.
Communication Skills Training Course: Stressed out over all the political arguing? Just say NO! I’d like to discuss an often-overlooked communication principal, using the current American presidential debates as illustration. A major problem with the American presidential candidate debates is
Three Magic Customer Service Skills Phrases for delivering bad news to customers–to ease their pain and yours! Tell them the reason for the news (appealing to the left side of the brain); give them a benefit statement relating to that
What is your (cave) man really saying? Well–If you learn how to finish his sentences, you’ll see that most of them should be ending “with you.” So maybe it’s time to get savvy regarding your man? http://www.youtube.com/watch?v=VOXom_-iCHM https://www.danoconnortraining.com In
In this relationship self-help video, Dan explains the concept that how we choose to respond to the circumstances of our lives and how we choose to interpret the events of our lives will reflect and determine who we are. We can
Customer Service Training Telephone Tips: Danger Phrases and Power Phrases that will help you deliver THE ULTIMATE in customer service. Delete the BORING danger phrase: “Our computers are slow today.” To see what power phrase should replace this danger phrase–click