Is confronting and fighting the same as “brave”? In American culture, people who confront and fight are frequently seen as heroic. Take the iconic Dirty Harry–the cop who always confronts and beats up the bad guys. We clap and cheer
Empathy: The ability to understand and share the feelings of another Consider these situations, in which you don't show empathy: You’re driving down the street and are cut off by another driver. You begin to become angry at the rudeness
What is Emotional Intelligence and how does it relate to your communication skills? Everybody knows what IQ is, but fewer people know what EQ (emotional intelligence) is, and how EQ relates to your success in life. Since EQ is every
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
The Diplomatic Decline is the Definitive NO! Do you have trouble saying no–and then regret that fact–when you realize you’ve committed to something you don’t want to do? Then read the letter below from Confused in Cleveland, and Dan’s detailed
Who is the sniper in your office? Say it isn’t YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s expense.
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness, DARKNESS
Discussing Politics: The conversation doesn’t have to be ugly, even when the topic is In this series, Dan covers the 9 principles that will help you communicate with kindness, mindfulness, confidence, and compassion. And you’ll look like a superhero doing
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
In today’s communication skills training video, Dan O’Connor, the world’s #1 communication trainer, teaches you how to disengage when you feel your emotions are beginning to boil over. These are communication tactics you can immediately use both at work and at home