What is Emotional Intelligence and how does it relate to your communication skills? Everybody knows what IQ is, but fewer people know what EQ (emotional intelligence) is, and how EQ relates to your success in life. Since EQ is every
Negative people--they're everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan's book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
The Diplomatic Decline is the Definitive NO! Do you have trouble saying no--and then regret that fact--when you realize you've committed to something you don't want to do? Then read the letter below from Confused in Cleveland, and Dan's detailed
Who is the sniper in your office? Say it isn't YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness,
Discussing Politics: The conversation doesn't have to be ugly, even when the topic is In this series, Dan covers the 9 principles that will help you communicate with kindness, mindfulness, confidence, and compassion. And you'll look like a superhero
When angry or emotional customers are out of control Communication training--customer service--how to deal with angry or emotional customers When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...
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Most dealing with difficult people training focuses on difficult coworkers, superiors, or clients. One area often overlooked is dealing with the difficult behavior of children, and yet that is probably the biggest challenge working parents face. The article below, taken from healthandgoodness.com addresses