CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to
This is a Free Complete Online Communication Skills Training Course Lesson brought to you by Dan O’Connor Training. In today’s tactical effective communication skills training lesson, you’ll receive an audio, video, and even an
How to show empathy–an interpersonal skill you WILL need sometime in your lifetime Someone needs you to be there for them, and you want to show you care by demonstrating empathy. So you look at them with eyes as big as
The best response is NOT usually the first thought that comes into your head I can actually prove that the best response is NOT the first words that come out of your mouth. Simple. Listen to politicians wing it. Their off-the-cuff
Stellar Customer Service How on earth can “no problem” be a danger phrase? After all, “no problem” is common-as-dirt and certainly inoffensive. But is that what you want to be? Is that the label you want to plant in the
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Effectively delivering messages requires the right power words Delivering messages–Ever wonder why even your best ideas don’t get any traction? Does it seem to you your ideas aren’t being heard or taken seriously? Do you notice other people getting their point
Quick Tip: Don’t start a business conversation by inviting a “No.” Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
As a child, were you hurt by any of these harmful danger phrases? And are you carrying on the grand tradition of hurtful speech–when speaking to your own children? Don’t underestimate your words and actions on your children. Mocking, laughing,