How to handle distracting Time-Wasters at work Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn the best communication strategy for dealing with Time-Suckers, aka Time
Stellar Customer Service How on earth can "no problem" be a danger phrase? After all, "no problem" is common-as-dirt and certainly inoffensive. But is that what you want to be? Is that the label you want to plant in the
Negative people--they're everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan's book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Effectively delivering messages requires the right power words Delivering messages--Ever wonder why even your best ideas don't get any traction? Does it seem to you your ideas aren't being heard or taken seriously? Do you notice other people getting their point
Quick Tip: Don't start a business conversation by inviting a "No." Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
Customer Service: A preemptive soft blow can soften the harder one to come If you’re in customer service, you know that there are some messages you have to regularly deliver that are probably going to upset people. Part of
Writing Skills (including email) and Speaking Skills for Issuing Directives Do you know where to place the subject for maximum effect? When issuing directives either verbally or in writing, you need to be aware of techniques that increase
Sometimes we need to clarify messages before we respond, but using danger phrases such as, “you said,” can sabotage our success. Keep in mind that human beings think they’re saying something other than what they’re really saying over 50% of the