Stellar Customer Service How on earth can “no problem” be a danger phrase? After all, “no problem” is common-as-dirt and certainly inoffensive. But is that what you want to be? Is that the label you want to plant in the
50 lessons = 50 Audios + 50 Videos + 50 Materials Packages including flash-cards This course is available for Instant Download Bonus: Full online access is also included to access any lesson any time from any device.
Effectively delivering messages requires the right power words Delivering messages–Ever wonder why even your best ideas don’t get any traction? Does it seem to you your ideas aren’t being heard or taken seriously? Do you notice other people getting their point
As a child, were you hurt by any of these harmful danger phrases? And are you carrying on the grand tradition of hurtful speech–when speaking to your own children? Don’t underestimate your words and actions on your children. Mocking, laughing,
Writing Skills (including email) and Speaking Skills for Issuing Directives Do you know where to place the subject for maximum effect? When issuing directives either verbally or in writing, you need to be aware of techniques that increase the odds
Sometimes we need to clarify messages before we respond, but using danger phrases such as, “you said,” can sabotage our success. Keep in mind that human beings think they’re saying something other than what they’re really saying over 50% of the time. Therefore,