Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to
This is a Free Complete Online Communication Skills Training Course Lesson brought to you by Dan O’Connor Training. In todays tactical effective communication skills training lesson, you’ll get an audio, video, and even an
How to show empathy–an interpersonal skill you WILL need sometime in your lifetime Someone needs you to be there for them, and you want to show you care by demonstrating empathy. So you look at them with eyes as big as
By popular demand--MORE on discovering your teen sexting-- How to handle the situation with intelligence, compassion and love Most people respond to the bad behavior of their children with a reprimand. I'll bet that's what your parents did. How did that work for you? How did that work for...
Stellar Customer Service How on earth can “no problem” be a danger phrase? After all, “no problem” is common-as-dirt and certainly inoffensive. But is that what you want to be? Is that the label you want to plant in the
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Effectively delivering messages requires the right power words Delivering messages–Ever wonder why even your best ideas don’t get any traction? Does it seem to you your ideas aren’t being heard or taken seriously? Do you notice other people getting their point
Quick Tip: Don’t start a business conversation by inviting a “No.” Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
As a child, were you hurt by any of these harmful danger phrases? And are you carrying on the grand tradition of hurtful speech–when speaking to your own children? Don’t underestimate your words and actions on your children. Mocking, laughing,
Sometimes we need to clarify messages before we respond, but using danger phrases such as, “you said,” can sabotage our success. Keep in mind that human beings think they’re saying something other than what they’re really saying over 50% of the time. Therefore,