What is the most common starter phrase people use as a reaction to being interrupted, when they wish to regain control of the conversation? If you thought “Excuse me,” or “I’m sorry,” you’re exactly right. Most people start their response
Empowerment can be learned and supplemented and built upon over the years. It is not a given. In this video Dan gives you a short reminder–that you can’t justify what you say to another with “Well she started it!” When
When dealing with passive-aggressive behavior, one of the keys is to call people on their behavior and make them accountable. A simple way to do that is to use what is called a spotlight question–a spotlight question always begins with the lead-in
Communication Skills Training: Constructive Confrontation–It’s inevitable; we all need an effective communication strategy for calling someone on his/her behavior at one time or another. If we’re not careful, most times the “confrontation” only makes matters worse. If for whatever reason
The most popular onsite course I’m asked to deliver is Communication Training: Difficult People–Confronting the Office Gossip. The reason is that most people have had the unfortunate experience of hearing that someone has been gossiping about them or revealing information about them.