Difficult people are everywhere–at work and at home We cannot rid the world of difficult people, so to handle difficult people, we have to concentrate on ourselves. What does this mean? We have to develop a personal compass that defines
Empathy: The ability to understand and share the feelings of another Consider these situations, in which you don't show empathy: You’re driving down the street and are cut off by another driver. You begin to become angry at the rudeness
Are there condescending people in your life? Would you like a simple tactic that will shine a light on these people, and their behavior, and encourage them to take their bullying and mean selves somewhere else? Dan will give you
How to handle distracting Time-Wasters at work Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn the best communication strategy for dealing with Time-Suckers, aka Time
Negativity at Work: Communication Skills Training– Stop the negative chatter and handle negative people EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY INSPIRATIONAL / INTERPERSONAL SKILLS / LIFE-CHANGING Format: 60 Minute Keynote or 1/2 Day Workshop or 1 1/2 hour webinar
Ten Ideas for Dealing with Difficult People When I prepare for onsite communication training, I do research to make certain my own ideas remain fresh and have stood the test of time–and to see what new solutions/scripts/techniques I might want to include
Who is the sniper in your office? Say it isn’t YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s expense.
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness, DARKNESS
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...