Understanding leads to love. Really? It has been said (I think by Wayne Dyer–but don’t quote me–) that if you really truly understood a person–where that person comes from, what makes that person who he/she is–you would love that person.
The American Business Culture is unique, of course–but in what way? Following is an article written by Forbes Staff Writer Sean Kilachand about the American business culture. Because I teach about communicating with Americans, I was intrigued when I discovered
Is confronting and fighting the same as “brave”? In American culture, people who confront and fight are frequently seen as heroic. Take the iconic Dirty Harry–the cop who always confronts and beats up the bad guys. We clap and cheer
Do you encourage the listener’s self-talk by the WAY you present your message? For one reason or another, you are about to initiate a difficult conversation– Should you just jump right in? Perhaps before you begin, you should consider that
Ditch the noise and you’ll INSTANTLY feel relieved, less stressful and more joyful Morning Do you start the day with a feeling of uneasiness, angst, almost depression? If so, let me ask you how you start your day. At what
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Difficult people are everywhere–at work and at home We cannot rid the world of difficult people, so to handle difficult people, we have to concentrate on ourselves. What does this mean? We have to develop a personal compass that defines
Father’s Day–A reminder of what is truly important in our lives The following article on Father’s Day is a heartfelt reminder that things change. To live life fully, we have to live it in the moment. This means that placing
Compliments–we want them, but don’t know what to do when we get them! Accepting compliments requires communication skills that can be easily learned. You don’t have to be embarrassed; you don’t have to pretend you don’t deserve the compliment. To
Smile as you serve–Making others feel good is at the core of customer service Let me tell you a quick story about the smile of the man who washed my car today. I’m now his loyal customer. So–I pulled into