How to stop passive-aggressive picking and shut down the people who use it Passive-aggressive picking can go past being “annoying” to being degrading. Passive-aggressive picking is finding fault in you, but doing it in a manner that is not straightforward,
Blog by Jean M. Schmith What on earth do floral arrangements have to do with communication? You might say NOTHING and you would be right. Or you might say PLENTY and you would be right. How can both be right?
Best Communication Blogs on the Planet–rated by Feedspot. Well . . . . Dan’s Youtube videos didn’t take the #1 slot, but they are #2, which is pretty good when your blog is being compared, by Feedspot, with every other
Active Listening Defined You hear the term “active listening” in effective communication skills programs, and frequently the trainer assumes you know what active listening is. However, I believe most of us can benefit from a brief refresher course, not just
Jealousy and lack of trust will end a relationship quickly Your husband, wife, or significant other travels often for work, and you become concerned. You wonder if he/she can be trusted out of your sight. When you don’t get the
Today’s political tough guy: Who he is and what that means and “see ya’ see ya’ wouldn’t wanna be ya'” If I’ve heard “he’s a tough guy” once this week–on cable and network political news–I’ve heard it a hundred times,
The American Business Culture is unique, of course–but in what way? Following is an article written by Forbes Staff Writer Sean Kilachand about the American business culture. Because I teach about communicating with Americans, I was intrigued when I discovered
Is confronting and fighting the same as “brave”? In American culture, people who confront and fight are frequently seen as heroic. Take the iconic Dirty Harry–the cop who always confronts and beats up the bad guys. We clap and cheer
Ditch the noise and you’ll INSTANTLY feel relieved, less stressful and more joyful Morning Do you start the day with a feeling of uneasiness, angst, almost depression? If so, let me ask you how you start your day. At what
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?