Have you ever had one of those “I wish I hadn’t just said that!” moments?
In “Say This–Not That,” expert communication trainer Dan O’Connor gives you the words and phrases you can use to effortlessly hit your communication target every time.
With “Say This, Not That,” you can skip right to the punch and learn the danger phrases to avoid—the ones that are sabotaging your message, and the power phrases to use—the ones that will enable you to deliver your message with clarity and effectiveness—the ones that will move you to a new communication level and put you in the category of savvy communicator. No more skimming through pages to find what you’re looking for–every page has useful tools you’ll be able to apply immediately, and examples of each phrase in use. Furthermore, this program comes complete with quick-reference reminder cards you can have at-the-ready, so you can really make these techniques your own—not just for one enthusiastic moment, but forever!
What will you find in Say This Not That?
1- The words! Most chapters deal with one specific danger phrase to be eliminated from your verbal repertoire and one specific power phrase to replace it. However, since not all phrases we’ll be covering have exact opposites, you’ll also find chapters that deal solely with danger phrases to be purged, and other chapters that deal solely with power phrases to be added to your every-day communication arsenal.
2- The theory–Along with the phrases, you’ll learn the reasons, or the “why” of every lesson, so when you want to tweak the phrases, you’ll know just how to do it.
3- Examples–You’ll find useful, every-day examples of situations in which the phrases should or should not be used, as well as variations, so when these situations (or ones like them) happen to you, you’ll be more than ready.
4- Quick reference cards–Each lesson comes with one quick-reference card, which you’ll find in the back of this book. If you’re using an e-reader, you can simply turn to that page and keep it open to your phrase for the day, and if you’d like to print out these cards, it’s especially easy to do so with the PDF version, available only at DanOconnorTraining.com.
With all these tools, you’ll see why everyone says that improving your communication skills with Dan O’Connor is not only fast and fun, but it’s so easy, you’ll be getting better results starting day one.
“Thank you, Dan, for giving me the words! I didn’t know it could be so easy to improve my communication skills. I carry your book with me wherever I go, and use the power phrases both at work and at home. Because of your training, I have a better relationship with my boss, my husband, and even my teenagers! I just can’t thank you enough.”
-Marsha Thompson, Washington DC, USA