Difficult people are everywhere–at work and at home We cannot rid the world of difficult people, so to handle difficult people, we have to concentrate on ourselves. What does this mean? We have to develop a personal compass that defines
Hate Speech: What is it and who on earth would use it and why? I teach communication skills and interpersonal relationship skills–among other things. And I believe those skills are extremely important for many reasons, not the least of which
Empathy: The ability to understand and share the feelings of another Consider these situations, in which you don't show empathy: You’re driving down the street and are cut off by another driver. You begin to become angry at the rudeness
How to handle distracting Time-Wasters at work Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn the best communication strategy for dealing with Time-Suckers, aka Time
Teenage sexting and other issues– How do you handle them when it’s someone you care about or for whom you have responsibility? This communication skills training course episode deals with finding out that someone you care about (and/or have responsibility
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Ten Ideas for Dealing with Difficult People When I prepare for onsite communication training, I do research to make certain my own ideas remain fresh and have stood the test of time–and to see what new solutions/scripts/techniques I might want to include
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...
Most dealing with difficult people training focuses on difficult coworkers, superiors, or clients. One area often overlooked is dealing with the difficult behavior of children, and yet that is probably the biggest challenge working parents face. The article below, taken from healthandgoodness.com addresses