How to handle distracting Time-Wasters at work Is there someone at work who distracts you, drops by for uninvited chats, and interrupts you frequently while you’re working? Read on to learn the best communication strategy for dealing with Time-Suckers, aka Time
Teenage sexting and other issues-- How do you handle them when it's someone you care about or for whom you have responsibility? This communication skills training course episode deals with finding out that someone you care about (and/or have responsibility
Negative people--they're everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan's book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Ten Ideas for Dealing with Difficult People When I prepare for onsite communication training, I do research to make certain my own ideas remain fresh and have stood the test of time--and to see what new solutions/scripts/techniques I might want to include
When angry or emotional customers are out of control Communication training--customer service--how to deal with angry or emotional customers When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...
Most dealing with difficult people training focuses on difficult coworkers, superiors, or clients. One area often overlooked is dealing with the difficult behavior of children, and yet that is probably the biggest challenge working parents face. The article below, taken from healthandgoodness.com addresses
Would you like the people with whom you work to be more fair and flexible? Remember this communication truth: It is only what you are not giving that can possibly be missing from this relationship. That said, if you want
What is the most common starter phrase people use as a reaction to being interrupted, when they wish to regain control of the conversation? If you thought “Excuse me,” or “I’m sorry,” you’re exactly right. Most people start their
Communication Skills Training: Confront without being confrontational Communication Skills Training: Constructive Confrontation--It’s inevitable; we all need an effective communication strategy for calling someone on his/her behavior at one time or another. If we’re not careful, most times the