Are there condescending people in your life? Would you like a simple tactic that will shine a light on these people, and their behavior, and encourage them to take their bullying and mean selves somewhere else? Dan will give you
To Transform or To Conform: That is the question “If you communicate tomorrow the same way as you communicated yesterday, you will have the same results tomorrow as you had yesterday. Want different results? Change the way you communicate.”–Dan O’Connor There
Negativity at Work: Communication Skills Training– Stop the negative chatter and handle negative people EDUCATIONAL / INFORMATIVE HUMOROUS / FUNNY INSPIRATIONAL / INTERPERSONAL SKILLS / LIFE-CHANGING Format: 60 Minute Keynote or 1/2 Day Workshop or 1 1/2 hour webinar
Negative people–they’re everywhere Are you transforming your environment or are negative people transforming YOU? This Communication Skills Training post is taken from Dan’s book Energy Vampire Slaying: 101, and deals with how to handle severely negative people called THE NEGADDICTED.
Ten Ideas for Dealing with Difficult People When I prepare for onsite communication training, I do research to make certain my own ideas remain fresh and have stood the test of time–and to see what new solutions/scripts/techniques I might want to include
The Diplomatic Decline is the Definitive NO! Do you have trouble saying no–and then regret that fact–when you realize you’ve committed to something you don’t want to do? Then read the letter below from Confused in Cleveland, and Dan’s detailed
Who is the sniper in your office? Say it isn’t YOU (right?) Dear Dan: I am working with someone (another female) that has a very twisted, sick sense of humor. All of her jokes are usually at someone else’s expense.
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness, DARKNESS
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
You know that feeling you get in your stomach as soon as someone starts talking about Donald Trump? What about other political or religious issues? I do. I'm not political by nature. I neither want nor care to discuss what's going on unless I can do it while practicing...