Are there condescending people in your life? Would you like a simple tactic that will shine a light on these people, and their behavior, and encourage them to take their bullying and mean selves somewhere else? Dan will give you
Tragic news: Communication Skills--How to respond https://www.youtube.com/watch?v=ns-TCLP3zh0 How to respond to "the call"--the one delivering bad news-- and how NOT to respond-- Q:What do I say when someone tells me tragic news? A: There are some things in which
Stellar Customer Service How on earth can "no problem" be a danger phrase? After all, "no problem" is common-as-dirt and certainly inoffensive. But is that what you want to be? Is that the label you want to plant in the
The Diplomatic Decline is the Definitive NO! Do you have trouble saying no--and then regret that fact--when you realize you've committed to something you don't want to do? Then read the letter below from Confused in Cleveland, and Dan's detailed
As a child, were you hurt by any of these harmful danger phrases? And are you carrying on the grand tradition of hurtful speech--when speaking to your own children? Don't underestimate your words and actions on your children.
Civil Discussions: LIGHT CASTS OUT DARKNESS We must be a light to the world if we want to engage in civil discussions instead of hostile ones. Darkness is the absence of light, and when light shines in the darkness,
Image matters: Your body language can reinforce or undermine who you say you are As a communication trainer and keynote speaker, I can tell you that image matters almost as much as words. What you say speaks volumes about
What drives YOU? Everyone has a driving compulsion; but not everyone knows what it is. Once you know it, you can harness it. A compulsion can be a positive or a negative thing; make sure yours becomes positive!
Personal Empowerment begins with knowing who you are and where you're going. There is an immutable universal law that states a person either transforms his/her environment or is transformed by it. If you want to be among the people