The best response is NOT usually the first thought that comes into your head I can actually prove that the best response is NOT the first words that come out of your mouth. Simple. Listen to politicians wing it. Their off-the-cuff
50 lessons = 50 Audios + 50 Videos + 50 Materials Packages including flash-cards This course is available for Instant Download Bonus: Full online access is also included to access any lesson any time from any device.
When you need to convey confidence and power–you need your POWER TONE. Ever notice how when some people speak, others listen–and when others speak, no one seems to listen? Ever notice that some people command positive attention when they speak–while
Quick Tip: Don’t start a business conversation by inviting a “No.” Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
When angry or emotional customers are out of control When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re
A SCRIPT FOR CONSISTENTLY HANDLING THE PHONE LIKE A PRO If you answer the phone at work, or train people who do, this script’s for you. . . . Consistency is the name of the game here. In any major
Customer Service Training Telephone Tips: Danger Phrases and Power Phrases that will help you deliver THE ULTIMATE in customer service. Delete the BORING danger phrase: “Our computers are slow today.” To see what power phrase should replace this danger phrase–click