How to respond to “the call”–the one delivering bad news–
and how NOT to respond–
Q:What do I say when someone tells me tragic news?
A: There are some things in which all savvy communicators must be skilled. Responding to tragic news is one of those things.
In this communication skills training podcast/video, you’ll learn to use the two-step process when tragedy strikes someone you know.
The two steps are as follows:
1-Tell them specifically what you’d like to do to help, and
2-Ask them to please allow you do do it for them as a favor to you.
The next time someone tells you about some awful event taking place, you’ll be ready, and you’ll be seen as (and feel like) a loving, confident, powerful, savvy communicator. Instead of lining up behind the “Let me know if I can do anything for you” group of well-wishers, you’ll be the one empowered to be of help to someone who needs you. What could be more fulfilling than that?
To join Dan’s training group: click here!
Do you want to learn more about communication training that can help you become a more powerful, assertive, direct communicator? Communication that can change your life? Go to //danoconnortraining.com/, along with his 50-lesson comprehensive communication training course.
Does your office need a communication trainer–a world-renowned expert trainer in customer service– who can help you create a healthy, safe office environment? Would you like training in handling negativity; teams and leadership; and creating a respectful, professional work-place? Then go to //danoconnortraining.com/book-dan/ and request a quote from Dan and his team.