Phone Scripts?–HEY, I DON’T WANT TO SOUND SCRIPTED!! No, you don’t. And the way you accomplish being professional, polished AND sounding casual and unscripted is WITH A SCRIPT–in this case, a phone script that you practice over and over again
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to
Smile as you serve–Making others feel good is at the core of customer service Let me tell you a quick story about the smile of the man who washed my car today. I’m now his loyal customer. So–I pulled into
When you need to convey confidence and power– you need your POWER TONE. Ever notice how when some people speak, others listen–and when others speak, no one seems to listen? Ever notice that some people command positive attention when they
Quick Tip: Don’t start a business conversation by inviting a “No.” Today’s professional communication tip is simple but powerful. When starting a business conversation with a client or a colleague, whether in person or on the phone, avoid the DANGER
A SCRIPT FOR CONSISTENTLY HANDLING THE PHONE LIKE A PRO If you answer the phone at work, or train people who do, this script’s for you. . . . Consistency is the name of the game here. In any major